Delivery Information
How delivery works
We use a dedicated dispatch service for most products. The courier will get in touch by phone, text or email to arrange a delivery date that works for you.
Some items are made to order and ship directly from our supplier. These typically take 7 to 14 working days, occasionally up to 21 working days in busy periods.
For supplier-fulfilled items, the courier may call to organise a time. The slot offered depends on what their schedule allows that week, so it’s worth being flexible if you can.
Dispatch times
We aim to dispatch within the timeframe quoted at checkout, but the dates we give are estimates rather than guarantees. If something out of our control delays the delivery (weather, courier capacity, supplier stock), we’ll reschedule and let you know.
Delivery address and identity checks
Couriers will only deliver to the address you give at checkout.
If you ask to change the delivery address after ordering, we’ll need proof you’re registered at the original billing address. A utility bill, driving licence or passport copy is fine. We may decline an address change at our discretion. Once an item has been dispatched, the address can no longer be altered, and a re-delivery charge may apply.
Free delivery on most of mainland UK
Free delivery applies to almost all of mainland UK. The following postcodes are chargeable:
PA, G, EH, KA, DG, FK, KY, PH, DD, AB, IV, KW, TR, GY, JE, SA, IM, ZE, HS, BT, Isle of Wight.
If your postcode is on this list and you’d like a quote before ordering, get in touch.
Insurance, missed deliveries, and access
All deliveries are insured by Hauser Interiors while in transit.
If you miss a confirmed delivery, a re-delivery charge may apply. If the courier doesn’t deliver as planned, we’ll work to put it right, but we can’t be liable for time taken off work or other costs that may arise.
If access to your address is restricted (narrow lane, gated estate, no parking), please tell us when you order so the courier can plan ahead. It’s your responsibility to make sure the delivery itself is straightforward at your end.
We don’t take responsibility for damage to your property caused during the delivery, and we don’t take away old beds, mattresses or packaging.
Holiday periods
Deliveries during the festive period and bank holidays may carry an extra charge depending on courier availability.
Multiple items
An order with several items may arrive in two or more deliveries because some come from suppliers and others from us. We do our best to coordinate them onto a single agreed date.
Sharing your details with the courier
Hauser Interiors shares your delivery and contact details with the chosen courier solely so they can arrange delivery with you. They may contact you the day before. If you’d prefer not to be contacted by the courier, email us at support@hauserinteriors.com before or after purchase.