Frequently Asked Questions

We sell the floor coverings; fitting is handled by independent fitters who have worked with us for years. You pay the fitter directly. They cover the West Midlands as their main area; for jobs further afield, ring us first and we’ll find out who can take it on.

The product warranty is our responsibility (covered by the manufacturer’s warranty). The workmanship guarantee is the fitter’s. On selected products we can offer free fitting or trade rates through our network. Ask before you order.

Sometimes, yes. If the existing floor is securely fixed, level, and in good condition it can usually be overlaid. If you’re not sure, send us a few photos or ask your fitter; it’s the kind of thing that’s easier to judge from a quick look than from text.

Measure the longest length and the widest width of the room with a tape measure. Multiply them to get the area in square metres.

For irregularly shaped rooms, divide the floor into smaller rectangles, measure each, and add them together.

Add 10% to the total for cuts and trims. The flooring calculator on each product page will round up to the next full pack or roll length.

For each step, measure the depth (the bit you walk on, called the tread) and the height (the riser). Add them together to get the carpet length you need per step.

Then measure the width of the step. Multiply the per-step length by the number of steps and by the step width to get the total area.

For winder or curved stairs, measure each one separately at its widest and narrowest points and calculate each individually.

Measure landings as a separate rectangle.

Add 10% to the final total for cuts, fitting and pattern matching. If your carpet is patterned, add 15%.

LVT (Luxury Vinyl Tile) is built in layers: a vinyl core for strength, a printed design layer that mimics wood or stone, and a clear wear layer on top to protect against scratches and stains. Most LVT also has a backing layer for stability.

It’s water-resistant, durable, and easier to live with than solid wood. Suitable for kitchens, bathrooms, hallways and high-traffic rooms.

Dry Back (glue-down) tiles are bonded to the subfloor with adhesive. The bond gives a very stable, long-lasting finish but the subfloor needs to be flat, smooth and clean before fitting; any bumps will telegraph through.

Click LVT uses an interlocking click-lock system. The planks float on top of the subfloor, no glue needed, which makes it quicker to fit and friendlier to DIY. It can usually be laid over many existing floors.

Both are durable and water-resistant. Dry Back tends to suit commercial settings and large open spaces; Click suits homes and rooms where you want a faster, less disruptive fit.

SPC is a rigid-core type of LVT. The core is made from a blend of limestone powder, PVC and stabilisers, which makes it much more dimensionally stable than standard LVT. It doesn’t expand and contract with temperature changes the way other vinyls do.

Practically, that means it’s a strong choice for kitchens, bathrooms, conservatories or any room with moisture or temperature swings. It’s also waterproof, scratch-resistant, and uses a click-lock system that goes down quickly.

Laminate is a multi-layer synthetic flooring that mimics wood or stone. The four layers are: a clear wear layer on top, a printed photographic layer (this is what gives it the look), a dense core for strength, and a backing layer underneath for stability.

Most laminates use a click-lock system, so it’s quick to install. It’s more affordable than solid or engineered wood, low-maintenance, and resistant to scratches, dents and fading. Good for high-traffic areas and busy households.

Engineered wood looks and feels like solid hardwood but is built in layers. The visible top is a real hardwood veneer; underneath is a multi-layer plywood or fibreboard core that’s more stable and less moisture-sensitive than solid timber.

It can go in places where solid hardwood can’t, including over underfloor heating and in basements. It’s typically more affordable than solid wood while keeping the natural look.

Herringbone is a fitting pattern, not a different material. The same plank is cut shorter and laid in a zig-zag rather than straight. It uses more material per square metre because of the cuts, and pack sizes are smaller than for standard planks. Worth ordering an extra 15% for waste rather than the usual 10%.

It’s a more visual finish and makes smaller rooms feel longer.

Yes. Free across most of mainland UK on orders over £500. A few outer postcodes (PA, G, EH, KA, DG, FK, KY, PH, DD, AB, IV, KW, TR, GY, JE, SA, IM, ZE, HS, BT, Isle of Wight) are chargeable. The full delivery policy covers timing and what to expect.

0% interest-free finance is offered through a regulated provider at checkout on eligible orders. Eligibility is decided by the provider during application; we don’t make the lending decision.